Welcome to The Velvet Boudoir
Secure, Sexy Adult Shopping
F A Q
Discreet Packaging
Our packages are sent out in plain packaging with no mention of the contents or adult fun toys. If you have special requirements then please telephone us or email us and we will take care of it, usually at no extra charge. For example if you would like the parcel to be sent so as to arrive on a specific day, we will try our best, but we cannot be held responsible for the Royal Mail. We can also double package a delivery one box/bag inside another or make any arrangements you require.
Our trading company is discreetly named WAFA TOYS, this is what will appear on your credit card bill.
At WAFA Toys we believe in plain English.
WAFA Toys will never pass any of your personal details onto any other company. We do not even use your contact details ourselves for any purpose other than dealing with your order.
The only personal items of information we will hold are your email address and name.
For audit purposes we will retain copies of credit card transactions
No credit card or personal information will be retained on our computer databases once a transaction has been processed (except email address and name)
Any faulty product may be returned to us within 10 days for replacement or a full refund.
Any product at all may be returned to us within 28 days for a full refund as long as the product has not been opened.
All prices shown are inclusive of VAT at a rate of 17.5%. Except Books and other exempt items.
Unlike most companies we only charge a nominal fee for postage and packing, so you do not get penalised for a big order.
To shop on-line, first select the product category. This displays the first page of products in the category. At the top of the page it shows how many products and pages there are in total. This shows the name of the product, a small picture, the description and the price inc VAT. At this stage you can add a product to your basket by pressing the button. To page back and forwards through the product pages use either the page links at the top or the 'Next' and 'Back' buttons at the bottom.
When you have added all the products you want to your basket, proceed to checkout by pressing the 'checkout' button in the main menu. Once at CheckOut, you can now amend, the quantity, size, colour of each item and review your final bill by pressing the 'Recalculate' button. When you are ready press the 'Submit Order' Button.
You will now have to enter your name and address and contact information. It is extremely useful in the event of us having a query that you include your contact number, use a mobile for maximum privacy, but be assured that in the event we do need to contact you, we will be very discreet.
When you have completed this screen, you will be asked how you would like to pay. You have 2 options
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Enter credit card securely on-line
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Pay via pay pal
Click on the option you require to finalise your order.
For credit card orders you will now complete the secure ordering form. This is 128bit encryption technology. Once you have completed this form, we will begin to process your order. Retain the order ref and you can check the status of your order on-line.
If you wish to have the goods sent to another address, simply place your order using the delivery address and then provide us with your card registered address number and postcode when entering the credit card details.
If you have any reason for complaint, please Email us We will investigate your complaint and make an offer to resolve it within 48 hours, but usually much sooner.
What about my statutory rights?
These terms and conditions do not affect your statutory rights as a consumer.
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